For individuals who have any convictions, or have questions about their ability to obtain the Live Scan/DOJ background clearance, can request an “inquiry” with the Department by doing the following:

– Write at the top of the Live Scan form (BCIA8O16) “CLEARANCE ONLY WITH LETTER“, when filling out the form at the Live Scan vendor site.

CDPH will review Live Scan/DOJ results, determine if the individual is “cleared” or “not cleared”; and send the individual a letter explaining the results. Students who would like verbal acknowledgement regarding “clearance”, may call the Aide and Technician IVR line at (916) 327-2445 and request information from the ATCS phone representative regarding clearance.

Further questions may be referred to your Training Program Review Unit Representative, or the Professional Certification Branch at or call (916) 327-2445.